Customer Service and Technical Support Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Technical Support Professional with over 8 years of experience providing customer and technical assistance in fast-paced multinational environments. Skilled in troubleshooting technical issues, guiding users through system processes, resolving service concerns, and delivering support through phone, email, and chat channels. Experienced in handling account-related issues, data verification, documentation, and compliance requirements while maintaining customer satisfaction.

Skills & Experience

Skills

Customer service 5-10 Years

Account Management 5-10 Years

Order Processing 2-5 Years

BackOffice Support 2-5 Years

Technical support 2-5 Years

Experience highlights

TECHNICAL SUPPORT REPRESENTATIVE

TTEC Holdings, Inc. · July/2022 – /

•Managed high-volume client communications via phone, email, and chat, providing clear guidance on processes and requirements.
•Maintained accurate data entry, documentation, and information verification while ensuring compliance with CPNI and privacy standards.
•Identified and escalated fraud risks and data discrepancies, ensuring accurate and secure case processing.

•Collaborated with cross-functional teams to resolve concerns efficiently and maintain high-quality documentation.

CUSTOMER SERVICE REPRESENTATIVE

Hinduja Global Solutions, LTD. · October/2017 – Present

•Managed complex client inquiries and coordinated with stakeholders for accurate, timely resolution.
•Handled sensitive client information in compliance with HIPAA and internal privacy standards.
•Maintained accurate documentation and case records while improving workflow efficiency.
•Successfully adapted to remote work while maintaining productivity, quality, and communication.

DATA SERVICE ASSISTANT

ALLCARDS PLASTICS PHILIPPINES, INC. · June/2016 – Present

Captures photo and infomration; and accurately encodes individual ID card holders’ data into the system of one of the Philippine government agency.

FOREIGN SERVICE INTERN

Department of Foreign Affairs – Regional Consular Office VI · April/2015 – Present

Provided administrative support by managing records, organizing documentation, maintaining accurate files, and assisting with client inquiries and office operations.

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