Skills
5-10 Years
Multitasking
10+ Years
- Customer Service
10+ Years
Records Management
5-10 Years
Problem Resolution
10+ Years
Communication & Coordination
5-10 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
Less than 6 Months
*Administrative Support -
5-10 Years
Experience highlights
Senior Customer Service Agent – Terminal Operations
Hamad International Airport – MATAR (Qatar Airways)
·
October/2019
–
Present
Streamlined passenger services reducing wait times by 20% for 10,000+ daily travelers. Managed Lost and Found with 95% recovery rate processing 1,500+ items monthly. Coordinated FIFA World Cup 2022 operations supporting 100,000+ attendees.
Customer Service Agent – Terminal Operations
Hamad International Airport – MATAR (Qatar Airways)
·
September/2017
–
Present
Resolved 1,000+ travel inquiries daily while maintaining high customer satisfaction. Coordinated with operations teams to improve boarding efficiency and passenger flow in fast-paced environment.
Customer Service Representative – Ticket Sales
John Gold Travel & Tour Services Corp. – Philippine Airlines
·
February/2014
–
Present
Issued 200+ tickets weekly using Abacus and Sabre systems with 99.9% accuracy. Managed 1,200+ monthly inquiries and reservations while providing excellent customer communication and support.
Data Management Officer
Xavier Agriculture Extension Services
·
March/2013
–
Present
Managed data encoding and record maintenance for agricultural and medical datasets. Improved accuracy and reporting efficiency through organized workflow systems with compliance standards.
Secretarial Intern (On-the-Job Training)
Local Government Unit – MENRO
·
June/2012
–
Present
Performed clerical and administrative tasks including filing, documentation, and correspondence. Assisted with office organization and records management.
