Skills
Data Encoding, data entry
2-5 Years
Customer Service, Healthcare, HIPAA CERTIFIED
2-5 Years
Scheduling & Appointment Setting
2-5 Years
Mutitasking, adaptability, observant, fast learner
10+ Years
Administrative / Office Assistant
5-10 Years
Experience highlights
CRM Optns - Advisor 1 - Blended Support (WFH)
Concentrix Philippines
·
May/2022
–
Present
Handled inbound customer support, scheduled vaccine appointments, assisted with rescheduling and cancellations, provided Walgreens Photo support, answered pharmacy and store inquiries, and maintained an organized and efficient remote work environment.
Customer Service Representative
Teletech Lipa
·
December/2021
–
Present
Assisted members and healthcare practitioners with benefits and provider information, handled co-payment and account concerns, processed cancellations, delivered professional customer service, and maintained accurate documentation and organized workspace.
Results Associate
Results CX
·
September/2021
–
Present
Handled prescription drug benefit inquiries, processed refill prescription requests and prior authorizations, assisted with membership ID card processing, and provided information regarding pharmacies and mail-order services.
Administrative Coordinator
SGS Gulf Limited
·
November/1995
–
Present
Managed customer inquiries, phone calls, company correspondence, schedules, meetings, and administrative support tasks. Maintained confidential records and filing systems, prepared reports and documents, organized client documentation, coordinated with vendors, monitored office supplies, and operated office equipment including printers, fax machines and copiers.
Secretary
Letrina Emirates Marine Services
·
November/1994
–
Present
Managed customer inquiries, phone calls, calendars, schedule meetings, and administrative support tasks. Maintained filing systems, prepared reports and documents, organized client documentation, monitored office supplies, and operated office equipment including printers, fax machines, and copiers
