Customer Retention & Escalations Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (5 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced Tier 2 Customer Support Specialist skilled in escalation handling, customer retention, and multi-channel communication (outbound phone & email). Authorized in managing high-priority approvals to protect revenue and build customer trust.

Skills & Experience

Skills

Customer service 5-10 Years

Email 1-2 Years

Cold Calling 1-2 Years

Experience highlights

Customer Service

TTEC · July/2021 – /

Versatile Customer Support Specialist with 5 years of total experience across inbound phone support, social media customer care, and high-level escalations. Spent 2 years handling high-volume inbound phone inquiries before transitioning into social media support across Facebook, Instagram, X (Twitter), and TikTok, combined with targeted outbound phone outreach. Promoted to the Escalations Team for the past year, holding direct authority to issue one-time account credits, approve retention offers

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