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Franchesca S.

Executive Virtual Assistant | Customer Support Specialist

Verified
$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Organized and detail-oriented professional with leadership experience as a Shift Leader at Alfamart, where I managed operations, coordinated schedules, and prepared management reports to support decision-making. Skilled in handling escalated concerns, training teams, and keeping workflows efficient—transferable strengths for executive support. Proficient in Microsoft Office Suite, Google Workspace, Trello, HubSpot, and Salesforce to streamline communication, manage calendars, and track projects effectively. I thrive in fast-paced environments, stay calm under pressure, and take pride in turning challenges into solutions. Eager to grow in an Executive Assistant role, bringing organizational expertise, a proactive mindset, and commitment to excellence to support senior leadership and contribute to success.

Let’s connect if you’re hiring or open to collaboration!

Skills & Experience

Skills

Customer service 1-2 Years
Exceptional time management 1-2 Years
Problem solving skill 1-2 Years
Reporting and Documentation 1-2 Years
Team Coordination 1-2 Years
Inbox and calendar management 6 Months to 1 Year

Experience highlights

Shift Leader
Alfamart Trading Philippines Inc. · December/2023 – Present
I coordinated staff schedules and oversaw daily operations to ensure a smooth and efficient workflow. I prepared management reports and documentation to support executive decision-making and trained and supervised team members to foster both efficiency and accountability. As the primary point of contact for escalated concerns, I resolved issues with professionalism and care. I maintained accurate records while ensuring compliance with company standards, health, and safety regulations. In additio
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