Skills
Cold-calling > Appointment Setting
2-5 Years
Customer Support > Ecommerce > Shopify > Dropshipping
1-2 Years
Inside sales Agent -Real state
1-2 Years
Real Estate> Cold-calling > Appointment Setting> Sales Representative> Insurance>
1-2 Years
Customer Support > Active Listening, problem solving
5-10 Years
Experience highlights
ISA- Inside Sales Agent ( Buying and selling)
Clubwealth Real Estate Consulting and Coaching
·
March/2023
–
Present
Skilled Inside Sales Agent (ISA) with experience in both buyer and seller lead generation. I specialize in cold calling, qualifying leads, and setting appointments for real estate agents focused on buying and selling transactions. I effectively engage prospects, identify their goals, and match them with the right agents based on timeline, motivation, and property needs. With strong communication skills and CRM proficiency, I help drive more listings, buyer consultations, and ultimately, closed d
Screener/Qualification Specialist
Ideal Concept Incorporated
·
October/2023
–
Present
My job is to qualify individual by cold calling if they were fit to get Market place
health insurance. Once qualified then connect them to the License Health insurance
agent.
ISA- Inside sales agent ( Real ESTATE) /Cold Caller
ETN America
·
August/2022
–
Present
Experienced Inside Sales Agent (ISA) and Cold Caller in the real estate industry, skilled in generating leads, qualifying prospects, and setting high-converting appointments for agents and brokers. I specialize in engaging both cold and warm leads, using proven scripts and objection-handling techniques to build rapport and uncover client needs. Proficient with CRM systems and dialers like Mojo, Vicidial, and Follow Up Boss, I consistently contribute to pipeline growth and closed deals
Customer Service/ Customer Advocate
Concentrix Davao/Convergys
·
October/2018
–
Present
As a Customer Service Associate and Customer Advocate, I’ve provided front-line support by assisting customers with inquiries, resolving issues, and ensuring a positive experience across every interaction. I focus on active listening, empathy, and efficient problem-solving to address concerns quickly and professionally.
I’ve handled a variety of customer needs—from billing and technical support to order tracking and service troubleshooting—using platforms like Zendesk, Salesforce, and live chat
Customer Service Associate/Customer Advocate
Convergys Philippines
·
April/2015
–
Present
As a Customer Service Associate and Customer Advocate, I’ve provided front-line support by assisting customers with inquiries, resolving issues, and ensuring a positive experience across every interaction. I focus on active listening, empathy, and efficient problem-solving to address concerns quickly and professionally.
I’ve handled a variety of customer needs—from billing and technical support to order tracking and service troubleshooting—using platforms like Zendesk, Salesforce, and live chat
