Customer Service Rep / Technical Support Rep

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

“Technical problem-solver with customer service experience, skilled at resolving complex software issues and delivering seamless user experiences.

Skills & Experience

Skills

Technical support representative 6 Months to 1 Year

Customer Service Healthcare Account 6 Months to 1 Year

Data Analyst 1-2 Years

Experience highlights

Technical Support Representative

IQOR Philippines · March/2024 – Present

Restored seamless connectivity for subscribers by troubleshooting complex network mobility issues,
reducing average resolution time.
Managed high-volume inquiries regarding account configurations and subscription services.
Boosted customer satisfaction through personalized solutions for diverse technical needs.

Business Excellence Analyst

Sagility PH · September/2023 – Present

Led client updates to drive process improvements, boosting satisfaction scores and maintaining 100% HIPAA
compliance.
Facilitated performance coaching for teams, delivering targeted strategies to meet key metrics and drive
continuous improvement.
Synthesized complex data into actionable insights for strategic decision-making.

Customer Service Representative

Sagility PH · October/2022 – Present

Resolved diverse provider and caller inquiries regarding eligibility, billing, and claims, ensuring precise
navigation of complex fee schedules and frequency limits.
Processed high-volume call traffic with efficiency, consistently delivering solutions and alternatives to resolve
grievances and appeals.
Verified participating status and following through on predeterminations to ensure total customer
satisfaction

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