Customer service representative/Content Moderator

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Professional Customer Service Representative with over 5 years of experience in addressing and resolving customers concern and queries. Passionate ab

Skills & Experience

Skills

Good communication, problem solving, attention to detail, and resourefulness. 5-10 Years

Experience highlights

CONTENT MODERATOR/EMAIL CHAT SUPPORT

XTENDOPS PHILIPPINES · September/2022 – Present

As a content moderator for an international dating site based in US and Canada, I’m responsible for reviewing user-generated content such as pictures to ensure that it is not offensive, harmful, and/or inappropriate prior to it’s upload to the platform/server.

Also been crossed-trained and had a brief experience in email support. Our responsibility is to respond directly to customer’s query, complaints/concerns via email and provide resolutions based on clients need.

RETENTION SPECIALIST

QUANTRICS ENTERPRISES · February/2017 – Present

As Retention specialist in one of the leading telecommunication companies in Canada, we implement retention strategies to increase loyalty and retain business. Providing resolution for customer complaints/escalation, analyze their feedbacks and negotiate with clients which involves upselling and/or offering deals that is both a win-win situation for client and the business.

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