Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven professional with 10+ years of BPO industry experience, transitioning deep expertise in customer service, content moderation, training facilitation, and employee development into impactful remote support.

Equipped with a proven track record of clear communication, process management, and problem-solving in fast-paced environments. Dedicated to helping businesses streamline their operations through meticulous administrative support, customer communication, research, documentation, and seamless process coordination.

Skills & Experience

Skills

CSR specialist 5-10 Years

Support & Training Development 2-5 Years

Appointment Scheduling & Calendar Management 1-2 Years

Office and Administration > Quality Assurance 2-5 Years

Communication Skills 5-10 Years

Content Moderation 2-5 Years

Training & Development 2-5 Years

Facilitation 2-5 Years

- Customer Service 5-10 Years

employee training 2-5 Years

Policy Compliance 5-10 Years

Process Documentation 2-5 Years

Training & Development Coordination 2-5 Years

Content Moderation & Back Office Tasks 2-5 Years

Flight Booking 1-2 Years

Experience highlights

Trainer

Afni · December/2025 – /

Deliver comprehensive training programs for new hires covering communication skills, product knowledge, and technical LOB. Drive L&D initiatives bridging operational processes and agent performance.

Training Facilitator

Intouch CX · February/2023 – Present

Prepared employees and new hires to perform effectively by building skills and confidence. Connected company guidelines to daily performance, maintaining smooth business operations.

Content Moderator

TaskUs Philippines · June/2018 – Present

Reviewed user-generated text, images, videos, and live streams for compliance with platform guidelines and legal requirements. Applied established policies consistently.

Customer Service Representative

WNS Global Services Inc. · March/2016 – Present

Handled flight bookings, seating requests, and itinerary modifications. Managed customer concerns during delays/cancellations, rebooking passengers and issuing vouchers.

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