Skills
Customer Support Email Support
5-10 Years
5-10 Years
Chat support
5-10 Years
English
10+ Years
Accounting > Accounts Payable > Billing Support
5-10 Years
Customer Support > Phone Support
5-10 Years
Case Management
5-10 Years
Escalation Management
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Calendar Management > Scheduling
2-5 Years
Customer Support > Claims Handling > Virtual Assistance
2-5 Years
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Customer Service Representative
Brightdrop Agency
·
July/2025
–
Present
Managed incoming phone calls, took detailed messages, scheduled appointments, and routed urgent requests for various businesses.
Customer Care Associates
First Advantage
·
June/2023
–
Present
Assisted clients with scheduling pre-employment drug testing via phone, email, and chat. Provided status updates on screenings to clients and candidates.
Telstra Plus Back of House
Telstra International Philippines Inc.
·
February/2022
–
Present
Resolved client concerns regarding Telstra Plus rewards program including points tracking and redemptions. End-to-end case management via email, SMS, and calls.
Customer Service Representative
Telstra International Philippines Inc.
·
October/2015
–
Present
Telstra Front of House - Messaging and Inbound Call
Telstra International Philippines Inc.
·
October/2015
–
Present
Handled escalated billing and service complaints for residential clients. Managed relocation requests from service qualification to final installation and billing setup.
