Skills
Accounting > Investment Accounting > Investment Research
10+ Years
Customer Support
10+ Years
Data Entry
10+ Years
Data Entry / Web Research / Product Research / Google Sheets / MS Excel
10+ Years
Office and Administration > Quality Assurance
5-10 Years
5-10 Years
Process improvement
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
5-10 Years
Intercom
5-10 Years
Chat Support > Social Media Management
1-2 Years
JIRA
5-10 Years
Data Research & Analysis
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
5-10 Years
Customer Support Operations
5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
Experience highlights
Part-Time Funder Research Contractor
GS
·
November/2024
–
/
Conduct detailed research on foundations, corporate funders, and government entities. Verify grant opportunities, deadlines, and eligibility. Maintain accurate database records and perform quality checks.
Social Media Manager
AllNurses & NursesRock
·
January/2023
–
Present
Managed health-focused social media communities. Planned and published engaging content across platforms. Increased engagement through community interaction and optimized strategies.
Assistant Customer Support Manager
Grata/SourceScrub Philippines, Inc.
·
January/2021
–
/
Lead day-to-day customer support operations for global teams. Partner with cross-functional teams to resolve complex customer issues. Monitor SLAs, improve workflows, and mentor team members.
Assistant Production Manager
SourceScrub Philippines, Inc.
·
January/2019
–
Present
Managed daily production operations and supervised team performance. Developed operational procedures and workflow improvements. Prepared management reports and analyzed business metrics.
Operations Assistant
SourceScrub Philippines, Inc.
·
January/2017
–
Present
Managed production and support operations during shifts. Coordinated requests, monitored team productivity, and ensured SLAs were met. Prepared operational reports and mentored new team members.
