Skills
Cold Caller
2-5 Years
B2B Specialist
2-5 Years
Appointment Setter (Remote)
1-2 Years
Customer Support Specialist (Remote)
1-2 Years
Experience highlights
Customer Support Representative
Bruntwork
·
January/2025
–
Present
Customer Support Representative with experience handling inquiries via phone, email, and live chat, including payment processing, subscription management, and order tracking. Skilled in resolving customer issues, managing accounts, and providing shipping updates in fast-paced environments.
Appointment Setter
Bruntwork
·
March/2024
–
Present
Experienced in conducting outbound calls to schedule appointments with potential clients, qualifying leads by assessing their interest and suitability, coordinating calendars between clients and sales representatives, maintaining accurate CRM records and appointment details, and sending confirmations, reminders, and clear instructions to ensure smooth and successful meetings.
Business Development Specialist
Newfold Digital Inc.
·
May/2022
–
Present
Experienced in using CRM systems and Zendesk to manage customer information, track leads, handle inquiries, and maintain organized records of client communications and sales pipelines. Developed and implemented strategies to achieve sales targets averaging $33,000 monthly, identified new business opportunities, analyzed sales data to improve conversion rates, negotiated contracts and agreements, and created sales presentations to promote products and services.
Cold Caller | Lead Qualifier
Openlook Business Solutions
·
November/2016
–
Present
Experienced in conducting up to 500 outbound calls daily, consistently meeting and exceeding appointment-setting quotas, qualifying leads through effective communication, engaging prospects to generate sales opportunities, and collaborating with sales and marketing teams to improve calling strategies and maintain accurate customer records.
