Admin

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

Dedicated Chat and Email Support Specialist with a 7-year background in digital customer care, data accuracy, and back-office operations. An honest, collaborative worker who thrives in respectful team environments and leverages a strong technical foundation in Computer Engineering and extensive knowledge of computer hardware. Proven adept at managing high-volume messaging queues and precise account processing while consistently maintaining excellent quality and organizational standards.

Skills & Experience

Skills

Adaptability 5-10 Years

Chat support 5-10 Years

Computer Skills 5-10 Years

Self motivated, Strong work ethic, Honest, Good customer service, Good communication skills, Seasoned BPO Professional and Computer Proficient 2-5 Years

Customer Support > Customer Service Representative 5-10 Years

Communication 5-10 Years

Multi tasking 5-10 Years

English 10+ Years

Learning 5-10 Years

Experience highlights

Advisor I

Concentrix · August/2025 – Present

• Answer customers’ general inquiry via call.
• Transferred customers to the right department
• Adjusted customer’s account details and points.

Customer Experience Executive

Probecx · January/2022 – Present

• Assisted customers’ concerns via chat, email and SMS.
• Processed credits and refunds or redelivery for based on customers’ issue.
• Placed customers’ order if they are unable to do so.

Process Associate and Chat support

IGT Solutions · June/2018 – Present

• Assisted flight attendants’ concerns via call, chat, and back office.
• Updated flight attendants’ schedule for sick calls and flight adjustments.
• Authorized flights during irregular operations.

Customer Service Representative

FIS Global Solutions Philippines · January/2017 – Present

• Assisted customers’ technical issues.
• Resolved customers’ card issues and updated customers’ card information.

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