Skills
Data Entry Specialist / Technical support/ Bookkeeper/ Admin Assistant
10+ Years
Experience highlights
Bookkeeper / Data Entry Specialist
Virtual Assistant ( Private company )
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June/2024
–
Present
I have extensive experience as a Data Entry Specialist, where I've honed my skills in accurately and efficiently managing large volumes of data. Over the years, I've developed a keen eye for detail, ensuring that all information is entered correctly and consistently. My background also includes familiarity with various data management systems, spreadsheets, and software, allowing me to handle complex data sets with ease. In addition, my experience in technical support, bookkeeping, and customer.
Technical Senior Specialist
Concentrix
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September/2016
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Present
Handled escalations from agents regarding a variety of concerns, including accounting and technical issues.
Provided solutions and guidance for unresolved cases, ensuring client satisfaction.
Collaborated with cross-functional teams to improve client service and operational efficiency.
Led a team of customer service agents, offering mentorship and support.
Assisted in the training and onboarding of new employees, enhancing overall team performance.
Streamlined processes for case escalation and i
CIJ CEBU INTERNATIONAL JUNIOR'S ACADEMY
Teacher | ESL Japanese Teacher -
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June/2016
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Present
Taught English language skills to Korean and Japanese students, adapting lessons for varying proficiency levels.
Developed educational materials and activities to enhance student engagement and learning outcomes.
Receptionist
JY Crown Palace
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June/2015
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Present
Managed phone calls for room bookings, handling multiple customers in a fast-paced environment.
Conducted reconciliation and bookkeeping to maintain accurate financial records.
Receptionist
West 35 Eco Mountain Resort
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September/2010
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Present
Coordinated client bookings for rooms and food services, managing payment processing and scheduling.
Assisted walk-in guests with inquiries and provided information on resort services and amenities.
