Experienced BPO Professional | Technical Support & Sales Specialist

Verified

$4/hr

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Outline

Looking for Full-Time work (40 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

BPO professional (3 yrs) in Sales & Tech Support with a Civil Engineering background. Expert problem-solver and communicator.

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Sales Support 2-5 Years

Customer Support > Technical Support 1-2 Years

General appointment setter 1-2 Years

Professional Services > Management Services > Construction Project Engineer Less than 6 Months

Experience highlights

Customer Service & Technical Support

Intelassist · March/2024 – /

Provided customer service and technical support for consumers of an
American appliance manufacturer, assisting with troubleshooting,
scheduling service appointments when issues couldn’t be resolved,
and selling warranties and appliance accessories.

Loyalty & Retention Specialist

Quantrics Enterprise Inc. · October/2023 – Present

Handled customer retention for a Canadian telecommunications
company by assisting customers at risk of canceling their home
services (internet, TV, and home phone), while also performing
upselling and cross-selling of relevant products and plans.

Sales Representative

AFNI Inc. · October/2022 – Present

Performed upselling and cross-selling for an American
telecommunications company, promoting phones, phone plans, and
related accessories to customers

Project Engineer

DN Steel Marketing & Engineering · March/2022 – Present

Planned, monitored, and managed project manpower to ensure timely
and quality project completion, while coordinating directly with clients
to address concerns and accommodate additional requests.

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