Customer Service: Phone & Email Support

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am a Customer Service Professional with over 10 years of experience helping customers find solutions with a smile. I’ve worked extensively in custom

Skills & Experience

Skills

Customer Support 10+ Years

Assistant Project Manager 1-2 Years

Experience highlights

Assistant Project Manager

ModSquad · November/2024 – Present

- Coordinated project schedules, tasks, and timelines to support on-time delivery
- Tracked KPIs, analyzed data, and prepared status and performance reports
- Identified risks and issues and supported timely resolution
- Maintained documentation and reports using Microsoft Office and Google Workspace
- Supported stakeholder communication and cross-functional team collaboration
- Managed multiple priorities using strong time management and problem-solving skills

Junior Customer Resolution Specialist - Tier 2 (TSR)

Support Ninja International · January/2022 – Present

- Provided Tier 2 customer support for Contact hidden (e-commerce and virtual fundraising platform) via inbound, outbound, and email channels
- Resolved order status, product, billing, and process-related issues
- Troubleshoot customer issues in mobile app and web-based accounts
- Handled escalations from Tier 1 Customer Resolution Specialists to ensure timely resolution
- Utilized support and operations tools including Aircall, Kustomer, PopSQL, ShipStation, Swagger, and Slack

Management Consultant - Lead

ModSquad · July/2022 – Present

- Assisted agents by answering operational questions and resolving real-time issues
- Monitored agent RTOs and adherence to schedules and performance standards
- Conducted coaching and shadowing sessions to improve agent performance
- Prepared and submitted shift reports and operational summaries
- Identified and reported performance trends, risks, and recurring issues during shifts

Customer Resolution Specialist - Tier 1 (CSR)

Support Ninja International · May/2021 – Present

- Delivered Tier 1 customer support for Contact hidden (e-commerce and virtual fundraising platform) via inbound, outbound, and email channels
- Assisted customers with order status, product information, and process-related inquiries
- Provided basic troubleshooting for mobile app and web-based customer accounts
- Documented interactions and resolutions to ensure accurate case tracking
- Utilized customer support tools including Aircall, Kustomer, PopSQL, ShipStation, Swagger, and Slack

Technical Support Specialist

Support Ninja International · November/2020 – Present

- Provided technical support for Contact hidden (e-learning platform by Tony Robbins & Dean Graziosi) via email
- Assisted members (trainers, coaches, and industry experts) with platform access, accounts, and technical issues
- Troubleshot user issues and documented resolutions to ensure timely support
- Managed customer and billing-related inquiries using CRM and Stripe
- Utilized support and collaboration tools, including Intercom, Help Scout, Infusionsoft, Slack, Time Doctor, Google Sheet

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In