Email/ Chat Specialist

Verified

$15/hr

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Outline

Looking for Freelance work (4 hours/day) at $15/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Motivated and results-driven Customer Service professional with a proven track record in delivering high-quality support through email and chat.

Skills & Experience

Skills

Customer Support > Chat Support 10+ Years

Customer Support > Email Support 10+ Years

Customer Support > Sales Support > Flight/Ticket Booking 2-5 Years

Back Office Support 10+ Years

Experience highlights

Customer Experience Associate II

Conduent Inc. (Formerly Xerox) · January/2022 – /

• Delivered high-quality customer support for an airline account via non-voice channels
• Booked, changed, and updated flight reservations
• Handled passenger inquiries, information updates, and baggage tracing
• Performed data entry and documented customer interactions accurately
• Assisted with basic troubleshooting related to travel bookings

Customer Support Representative

VXI Global Holdings · March/2019 – Present

• Provided voice support for telco clients, handling customer concerns and transactions
• Conducted upselling and retention through excellent communication
• Assisted internal departments with documentation and issue resolution
• Trained in sales support, process improvement, and CRM navigation

Customer Support Representative / Retention Specialist

Telus International Phils. · September/2015 – Present

• Managed customer concerns for rideshare and telco accounts (voice & non-voice)
• Approved customer-submitted documents and responded to inquiries via email
• Provided retention support and technical troubleshooting for voice clients
• Maintained productivity and quality standards across multiple platforms

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