Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Experience highlights
time-sensitive, and high-value shipments requiring specialized care.
Track and log shipment locations, monitor ETAs, and ensure timely updates on
delivery status.
File detailed incident and accident reports, input arrival and departure details,
and ensure accuracy across all data entries.
Monitor TCU (Temperature Control Units) and other critical shipment
requirements to support compliance and delivery standards.
Engaged in sales, offering telecommunications services to customers and
successfully closing deals.
Assisted customers with troubleshooting issues related to their devices, plans,
and features, ensuring a positive experience.
Processed account changes, including upgrades, plan modifications, and
billing inquiries.
transfers.
Processed requests for card replacements and blocked cards reported lost or
stolen to prevent unauthorized use.
Handled inbound calls related to credit card issues, ensuring accurate
information and prompt resolution.
Maintained detailed records of all customer interactions while following
compliance and service protocols.
successfully closing deals.
Build sustainable relationships and trust with customer accounts through open
and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file
documents.
equipment, computer software and hardware.
Support calls, chat, email, and/or other communication from users with inquiries
regarding household equipment, electronic devices, software programming,
connectivity, and similar concerns.
Consults with users to determine steps and procedures taken to identify and
resolve the problem. Providing support in the form of procedural
documentation.
Collaborates with other departments.
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