Customer Care Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer support professional with 14+ years across e-commerce, B2B operations, and logistics coordination. I specialize in high-volume environments where accuracy and clear communication are the standard — not the exception.

My experience spans frontline support, Tier 2 escalation handling, order and fulfillment management, and agent coaching. I've worked across Gorgias, Zendesk, Shopify, StayAI, ShipFusion, and Wonderment, navigating multiple systems simultaneously without losing accuracy or composure.

What sets me apart is the combination of operational discipline and people skills. I don't just resolve issues — I investigate thoroughly, communicate honestly, and follow through until things are fully closed.

Detail-oriented, self-directed, and at my best when things move fast.

Skills & Experience

Skills

Customer Support 2-5 Years

Order Management 2-5 Years

Subscription Management 2-5 Years

Returns processor 2-5 Years

Problem-Solving & Escalation Handling 2-5 Years

CRM 2-5 Years

Canva 6 Months to 1 Year

Social Media Moderation 2-5 Years

Inventory management & Encoding 10+ Years

Microsoft Office & Google Suite 10+ Years

Vendor coordination 10+ Years

Data accuracy & verification 10+ Years

Administrative & Executive Support 1-2 Years

Agent Coaching 2-5 Years

Experience highlights

Tier 2 Support Specialist and Coach

Magic Inc. · June/2024 – Present

● Serve as the primary point of escalation for complex customer concerns, applying in-depth product knowledge and company policy to deliver timely, accurate resolutions.
● Conduct structured quality reviews of customer interactions, delivering actionable feedback that reinforces service consistency and professionalism.
● Manage cases involving subscription management, order adjustments, shipment issues, returns, and billing inquiries with full accountability.

Customer Support Agent (Tier 1)

Magic Inc. · May/2023 – Present

● Consistently resolved 90-100 customer tickets per day, 3-4x the industry average, while maintaining a 5-star CSAT rating, ranking as the highest-performing agent on the team by ticket volume.
● Handled a broad range of customer inquiries including order issues, subscription management, shipment tracking, returns, and billing disputes.
● Developed deep familiarity with support platforms including Gorgias, Zendesk, Shopify, StayAI, Wonderment, Return Logic, Okendo, SavedBy, ShipFusion, and Dash.

Virtual Assistant

Peaches Assist · August/2022 – Present

● Managed executive communications by organizing and prioritizing a high-volume inbox to ensure timely responses to critical correspondence.
● Planned and coordinated virtual meetings via Zoom, including preparation of agendas, guest coordination, and post-meeting follow-ups.
● Maintained integrity of CRM records through systematic data entry, regular audits, and clean-up initiatives.
● Managed multiple concurrent responsibilities with precision and consistent adherence to deadlines.

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