General Virtual Assistant | Executive Assistant | Project Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

Skilled in streamlining tasks, supporting leadership, and driving projects to completion with precision and reliability.

Skills & Experience

Skills

Project Management 5-10 Years

Tech Savy, Customer Service, Back-office. 10+ Years

Calendar & Email Management 2-5 Years

Office and Administration > Microsoft 365, Outlook, Excel, Word, Project, PowerPoint, Teams 10+ Years

Data Entry & File Organization 5-10 Years

Experience highlights

Project Manager

Orkestra Communications · October/2023 – /

Experiences gained / Accomplishments:
 Lead Project Manager for Wireless Accounts: Led and managed multiple projects for wireless
accounts, ensuring efficient service delivery and customer satisfaction.
 Subject Matter Expert (SME) for Verizon Accounts: Appointed as SME for Verizon accounts
immediately after training, demonstrating expertise and reliability.
 Training and Development: Created learning modules for Verizon Wireless Mobility accounts and
spearheaded the department, contributing

General Virtual Assistant

Sidekicks Services LTD · December/2019 – Present

Experiences gained / Accomplishments:
 Healthcare Industry Familiarity: Developed a strong understanding of medical terminology and
healthcare industry workflows, particularly in U.S.-based nursing recruitment.
 Process Optimization: Designed and implemented a streamlined recruitment profile template still
in use company-wide, improving consistency and efficiency.
 Secure Credentialing Expertise: Gained proficiency in conducting secure and accurate
background checks on U.S.-registered nurses

Voice & Data Services Manager

West Business Services / Alorica · February/2011 – Present

Experiences gained / Accomplishments:
 Part of the West “Big Dawg Projects” unit.
 Updated and refined the International Toll Free Service manual.
 Mentored and provided support for out-of-training colleagues and team mates.
 Create business reports and project tracker for ease of review for clients.
 Coordinate with the Unbilled Minutes Investigation Unit to resolve billing issues as needed.
 Subject Matter Expert for Nodal Voice Services Ordering

XBOX-Technical Support Representative

TELUS International Philippines · July/2009 – Present

Experiences gained / Accomplishments:
 Gained knowledge on how to troubleshoot connectivity issues.
 Top Agent for 3 months straight within the team.
 Consistently gets top boxes from customers.
 Performs the duties of an SME for wired connectivity issues.

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