Registered Nurse with Background in BPO Setting

Verified

$4/hr

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Outline

Looking for Part-Time work (5 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Staff Nurse with 10+ years in the BPO sector, focusing on healthcare support and customer service. Skilled in collaborating with healthcare providers, managing patient inquiries, and delivering excellent service. Proficient in communication, problem-solving, and multitasking for effective patient care, now seeking to transition into a Healthcare Virtual Assistant role

Skills & Experience

Skills

Office and Administration > Documentation 5-10 Years

Time Management 5-10 Years

Documentation 1-2 Years

Teamwork & collaboration 1-2 Years

Experience highlights

Supervisor - Operation

Concentrix Philippines Incorporated · January/2016 – Present

Improved Team Performance and Revenue Resilience
Increased team pass rate from 50% to 87% in two months by identifying performance gaps and implementing an action plan.
Reduced pandemic-related revenue loss by 25% through negotiations for faster internet, minimizing remote employee downtime.
Established a coaching program for high performers to mentor new hires, promoting team growth and development.

Quality Evaluator

Convergys Philippines · April/2012 – Present

Achieved a 30% reduction in compliance defects within two months by analyzing behaviors identified through call audits. This analysis enabled the management team to identify root causes and propose effective solutions to common defects.
Decreased costs associated with penalties for compliance defects by ensuring new hires receive thorough training in processes and compliance procedures. Conducted training for staff to update them on process changes, ensuring alignment with program goal.

OUTBOUND/INBOUND COLLECTION AGENT

Convergys Philippines · June/2009 – Present

Conducted outbound and inbound calls to assist customers with overdue accounts in
processing payments or establishing both short-term and long-term payment plans.

Oncology Staff Nurse

HEALTHWAY HOSPITAL FAIRVIEW INCORPORATED · May/2004 – /

Compassionate oncology nurse with expertise in patient care, chemotherapy
administration, and interdisciplinary collaboration. Committed to evidence-based
practices and achieving positive patient outcomes.

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