Talent Sourcer | Technical Recruiter Technical Support |Customer Service Rep

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am organized, tech-savvy, and reliable. I work independently, learn tools fast, manage multiple tasks well, and deliver accurate results on time

Skills & Experience

Skills

Customer service 5-10 Years

Email Management 2-5 Years

Administrative Support 2-5 Years

CRM management 5-10 Years

Independent Work 2-5 Years

Scheduling & Calendar Management 1-2 Years

Experience highlights

Technical Support Representative

Dexcom · November/2024 – Present

Provided support for CGM medical devices, assisting with setup and troubleshooting.
Guided patients and caregivers on sensor application and mobile app connectivity.
Handled inbound calls and resolved device issues and replacement requests.
Documented interactions and cases in the CRM system accurately.
Educated users on proper device use and basic troubleshooting.

Technical Recruiter

Powerhouse · August/2023 – Present

Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from
start to finish.
Developed a strong rapport with candidates, providing support during interviews, offer negotiations, and the onboarding process.
Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
Successfully filled numerous hard-to-source roles by utilizing creative search methods

Customer Service Representative

Metrics Call Services · February/2019 – Present

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or
conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Escalation Specialist

Wipro · August/2019 – Present

Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the
team,

Customer Service / Sales Representative

Contexta Global Inc · September/2016 – Present

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Maintained high levels of customer retention with proactive relationship-building strategies.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

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