Operations Team Leader | Email Support | Executive Assistant | Customer Service

Verified

$9/hr

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Outline

Looking for Freelance work (4 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As a seasoned customer service professional with 7 years of experience and a 2-year track record as a team leader, I'm excited to offer my skills and expertise on a part-time freelance basis. With a passion for delivering exceptional customer experiences, I'm confident in my ability to provide high-quality support to your clients.

Skills & Experience

Skills

Customer Support 5-10 Years

Team Leader 1-2 Years

Subject Matter Expert Less than 6 Months

Experience highlights

Operations Team Leader

Telus International Philippines · April/2019 – Present

As a Customer Service Team Leader, I have successfully led a team of customer service representatives in handling customer complaints, refund requests, and other complex issues. With 7 years of experience in customer service, I have developed strong communication and problem-solving skills, which enable me to effectively resolve customer issues and improve overall customer satisfaction.

Customer Service Representative

Alorica Philippines · September/2017 – Present

Manage client accounts, including processing orders, resolving issues, and answering questions Collaborate with sales team to resolve inventory discrepancies and ensure timely delivery of products

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