Skills
Customer Support > Content Moderation/Management
2-5 Years
Design > Graphic Design > Canva
2-5 Years
Lead Researcher / Data Entry
1-2 Years
Customer Support > Active Listening problem solving,
2-5 Years
Design > User Interface > Figma
Less than 6 Months
Software > Zapier
Less than 6 Months
Experience highlights
Chat Support Manager / Recruitment and Training Specialist
Freelance Remote Specialist
·
June/2018
–
Present
I lead a team of chat support agents to ensure outstanding customer experiences. I manage recruitment efforts, selecting top talent and facilitating a smooth onboarding process for new hires. Designing impactful training programs allows me to empower agents with essential skills for success. By monitoring performance metrics, I provide coaching and drive continuous improvement within the team.
English Instructor, Career Guidance
STI-ILAGAN Campus
·
May/2016
–
Present
English Instructor, Research and Thesis Adviser
STI- CAUAYAN CITY CAMPUS
·
May/2016
–
Present
English Instructor/ Research Instructor
STI COLLEGE MUNOZ EDSA
·
April/2014
–
Present
English Teacher
Saint Claire College Region 2
·
July/2013
–
Present
