Outline
Looking for Full-Time work (8 hours/day) at $10/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
I am a detail-oriented and tech-savvy IT professional with over 8 years of experience in IT service desk support and systems engineering. I specialize in troubleshooting hardware, software, operating systems, network connectivity, Microsoft 365 applications, VPN, endpoint management, MFA, and user access issues. I have experience supporting international clients through chat, phone, email, and ticketing systems while maintaining accurate documentation and effectively escalating complex issues to higher-level teams.
In addition to my IT support background, I have developed foundational skills in workflow automation using Zapier,
, and n8n, as well as AI-assisted workflows using tools such as ChatGPT, Claude, Grok, and Gemini. I am a fast learner, proactive problem solver, and adaptable professional who enjoys finding ways to simplify processes, improve efficiency, and help businesses work smarter through technology and automation.Skills & Experience
Skills
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