IT Specialist

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

ChatGPT said: Experienced IT Manager with over 17 years of expertise in infrastructure management, technical support, and IT leadership, specializing

Skills & Experience

Skills

Technical support & troubleshooting 10+ Years

Virtualization 5-10 Years

Endpoint Management 5-10 Years

Network Administration 5-10 Years

IT Infrastructure Management 10+ Years

Microsoft 365 Administration 2-5 Years

Endpoint Security 5-10 Years

Project Management & Leadership 5-10 Years

Email & Communication Systems 5-10 Years

Windows Server Administratio 5-10 Years

Experience highlights

IT Manager

iCXeed · September/2023 – Present

Manage and oversee IT infrastructure, including hardware,
software, and networks.
• Plan, coordinate, and implement IT projects to meet
organizational technology needs.
• Lead the IT support team to ensure system security,
efficiency, and reliability.

Technical Account Manager

Teletech · June/2021 – Present

Served as the primary IT liaison for clients, ensuring
seamless communication and IT service delivery.
• Oversaw IT solutions including IVR, PBX, VoIP, SIP,
networking, security, cloud hosting, and application
deployment.
Conducted environment analysis, implemented customized IT
solutions, and resolved complex technical issues.
Facilitated client feedback to improve stakeholder engagement
and supported transformation initiatives.

Technical Account Manager

Sitel · September/2018 – Present

Provided technical account management, high-level support, and
mentorship to project teams.
Conducted customer visits to ensure services met expectations
and identified areas for improvement.
Coordinated installation, integration, and quality assurance
for IT products and services.

Site Support IT Engineer

Sitel · February/2008 – Present

Provided hardware and software support for end-users,
including troubleshooting and user account management. Monitored data centers and resolved system downtime issues.

Site IT Team Leader

Sitel · September/2008 – Present

Coordinate and delegate the responsibilities of IT teams. We oversee the day-to-day functions of the department. We also conduct training sessions with employees so that they can be equipped with new knowledge and skills to remain current. We also train entry-level employees that will allow them to be on the same level as the team.
• Keep abreast of changes in the standards, technologies or methodologies • Carry out administrative functions
• Risk assessment and management
• Give direc

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