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Berna Jane B.

Account Management & Customer Success | Social Media Manager | Operations Support

Verified
$6/hr

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Mabuhay! I'm Jane, a results-driven Accounts Manager with hands-on experience spanning client relations, inside sales, paid social media campaigns, and operational support. Skilled in managing client pipelines, handling recruitment, creating marketing assets, and resolving complex customer concerns. Passionate about streamlining workflows, driving brand engagement, and delivering exceptional customer experiences.

Skills & Experience

Skills

Hiring & Onboarding 1-2 Years
Accounts Management 1-2 Years
Schedule Coordination and Communication Oversight 1-2 Years
Social Media & Content Creation 1-2 Years
Operations & Administrative Management 1-2 Years

Experience highlights

Accounts Manager
Stand Fast · April/2025 – Present
Managed end-to-end client relationships, inside sales pipelines, and daily business operations. Handled high-volume client inquiries, escalated property concerns, and solicited positive reviews while maintaining rapid response times. Led full-cycle recruitment, tracked inventory, prepared performance reports, and managed company social media channels including Meta ad campaigns, video editing, and marketing asset creation.
Customer Relations Specialist
BatAce Gaming · August/2024 – Present
Delivered end-to-end customer support, product guidance, and issue resolution to foster client trust and drive retention. Collected structured customer feedback to inform product updates across internal teams, while cultivating strong, long-term relationships that increased brand loyalty and repeat business.
Social Media Advertising Specialist
Fun88 · March/2024 – Present
Managed end-to-end paid social campaign strategies using Meta Ads Manager and Meta Business Suite to meet core business targets. Conducted in-depth demographic research and audience segmentation to optimize ad targeting, improve campaign ROI, and drive measurable user engagement.
Sales Account Executive
Sales Account Executive · December/2023 – Present
Drove revenue growth by developing and implementing customized sales strategies to expand the active client base and consistently hit targets. Handled complex customer inquiries and complaints to preserve high satisfaction levels, while collaborating directly with the marketing team to execute targeted promotional campaigns and elevate client brand alignment.
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