Software Engineer

Verified

$10/hr

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Outline

Looking for Freelance work (4 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Software Engineer and Support Analyst with a demonstrated history of working in
the retail, pharmaceutical and healthcare industries. Skilled in Computer Programming, Troubleshooting, Remote Desktop, and IT Hardware Support. Strong information technology professional graduated from the University of Makati, Philippines

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Customer Support > Email Support 5-10 Years

Customer Support > Technical Support 5-10 Years

Project Management > Jira 2-5 Years

Software > Databases > ServiceNow 2-5 Years

Computer Software and Hardware troubleshooting 5-10 Years

Software > AWS 2-5 Years

Software > Azure 2-5 Years

Software > Databases > MongoDB 6 Months to 1 Year

Software > Databases > MySQL 2-5 Years

Software > Java 2-5 Years

Software > Python 1-2 Years

SAP Business One Less than 6 Months

Databricks 1-2 Years

DB2 1-2 Years

Experience highlights

Software Engineer

Ascendion (Formerly Collabera Digital) · September/2024 – /

• Troubleshoot and assist with issues related to the Merch application, specifically in Promotions Management, which involves supporting Java, SQL, and Unix-based systems.
• Respond promptly to resolve production disruptions and communicate the impact effectively to the business and key stakeholders.
• Investigate and resolve medium to high complexity issues independently.
• Identify the root cause of issues and implement permanent solutions within Java, SQL, and Unix environments.

Operations Software Engineer

Signant Health · October/2022 – Present

• Supporting development, review and approval of project related study documentation during
the course of the Project Lifecycle, ensure documentation is complete and of a high quality.
• Working with Project Managers to ensure complete review of application design for end user
use and adherence to a clinical protocol.
• Presenting regularly communicate the status updates of assigned tasks to internal and external stakeholders.

Application Specialist

Dayforce (formerly Ceridian) · March/2022 – Present

* Provides rapid response and resolution to complex incidents
* Developed solid product/technology expertise
* Reproduced and meticulously documented software defects and programming bugs.
* Used ServiceNow, Salesforce as ticketing systems.
* Used MS SQL on troubleshooting backend cases.

Technical Support Analyst, Associate

Infor PSSC, Inc. · October/2018 – Present

- Resolved client inquiries over the phone or internet in the areas of system
configurations/setup, product functionality, and bugs/enhancements.
- Served as a support liaison between the company and customer and documented incidents in
required tracking systems.
- Proactively keeps the customer updated on how and when problems are solved with a focus
on retention and reference ability.
- Used JIRA, ServiceNow, as ticketing systems on bugs and IT-related problems respectively.

Application Support Specialist

Franchise 8 Inc. (Circle K Philippines) · July/2018 – Present

* Implemented and configured all approved application releases, patches, upgrades, and resolved application-related problems. (SAP Business One)
* Provided detailed reports for handled application-related issues.
* Setup and configure applications and ensure all modules are functional before initial use.
* Ensured that the application and data loaded are up-to-date and ready for the dry run
activities.

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