Customer Support Executive and Admin Support

Verified

$4/hr

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Outline

Looking for Full-Time work (40 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented customer support and administrative professional with experience in Zendesk,
Salesforce, ticket management, scheduling, and client communication.

Skills & Experience

Skills

Organization Skills 2-5 Years

Attention to detail 2-5 Years

Multi tasking 1-2 Years

Excellent Communication, Problem-Solving, Empathy and Understanding, Passion for Customer Service, & Strong Organization Skills 2-5 Years

Marketing > Content Creation > Social Media Content Creation>Graphic Designer 6 Months to 1 Year

Experience highlights

Customer Support Executive

Lemonade Technology Inc. · January/2024 – Present

January 2025 - February 2026

Provided customer and technical support through phone and Zendesk in a fast-paced remote support environment.
Managed customer tickets, escalations, and follow-ups while maintaining SLA targets and response efficiency.
Coordinated with internal departments to resolve system and customer concerns promptly. Assisted management through daily reporting, outbound scheduling, and performance tracking.

Customer Service Representative

Wellcare Health Plans · September/2022 – Present

> Assisted customers with healthcare plan enrollment, billing inquiries, and account concerns.
> Scheduled appointments and coordinated follow-ups with healthcare providers and internal departments.
> Managed customer records using Salesforce while ensuring accuracy and confidentiality.
> Supported newly endorsed agents as a Subject Matter Expert (SME) by guiding processes and resolving concerns.
> Delivered professional customer support while handling multiple tasks in a high-volume environment

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