Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Customer Service. Skilled at handling high-volume customer inquiries, resolving issues efficiently, and building positive client relationships while maintaining exceptional service standards. Experienced in navigating multiple systems, maintaining accurate records. Recognized for strong communication skills, attention to detail, problem-solving abilities, and adaptability. Dedicated to delivering outstanding customer experiences, meeting performance goals, and contributing to organizational success in remote and office-based settings.

Skills & Experience

Skills

Data Encoding, data entry 10+ Years

Customer Service - Call and Chat 5-10 Years

Tech & Systems 2-5 Years

Travel Agent and Sales & Service Associate 1-2 Years

Quality Analyst, Administrative Tasks, Data Entry, Customer Service 10+ Years

Experience highlights

Technical Support Representative

IQOR PHILIPPINES · October/2023 – /

Key Responsibilities
Provide technical support for mobile phones, computers, modems, internet, and software issues.
Assist customers through troubleshooting and issue resolution.
Educate customers about products, services, and available solutions.
Support service and equipment sales opportunities.
Key Achievements
✔ Consistently delivered customer-focused solutions.
✔ Maintained professionalism while handling technical concerns.
✔ Improved customer understanding through clear technical guidance.

Team Member - Travel Agent

Coforge Philippines · March/2023 – Present

I handled inbound customer interactions through calls, chats, and emails. I assisted customers with vacation and travel-related inquiries, matched products to customer needs, and generated sales through upselling and cross-selling opportunities.

Senior Associate - Travel Agent

WNS Global Services Philippines · July/2021 – Present

Key Responsibilities
Assisted customers with flights, hotels, car rentals, and transfers.
Processed amendments, cancellations, and refunds.
Utilized Amadeus reservation systems.
Key Achievements
✔ Successfully managed high-volume customer interactions.
✔ Provided accurate travel solutions under time-sensitive conditions.

Data Entry Associate

Destinations of the World NKA WEBBEDS · July/2018 – Present

Key Responsibilities
Processed hotel sales and contract information.
Updated databases with accuracy and efficiency.
Ensured data integrity and compliance with deadlines.
Key Achievements
✔ Maintained high levels of data accuracy.
✔ Consistently met productivity and quality standards.

Data Converter / Quality Assurance Support

RCG STATELINK, INC. · July/2002 – Present

Key Responsibilities
Conducted quality assurance reviews.
Performed final data analysis before project audits.
Provided document verification and support.
Key Achievements
✔ Supported successful project audits.
✔ Maintained exceptional accuracy and attention to detail.
✔ Contributed over 15 years of dependable service.

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