Admin Support/GVA/Customer Suppot

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Results-driven and highly organized professional with experience as an Executive Assistant, Customer Service Representative (CSR), Technical Support Representative (TSR), and Administrative Assistant in the logistics industry. Skilled in managing executive calendars, coordinating administrative operations, providing exceptional customer and technical support, and handling documentation with accuracy and efficiency. Strong communicator with excellent problem-solving, multitasking, and organizational abilities. Proficient in working in fast-paced environments while maintaining professionalism, attention to detail, and a customer-first approach. Eager to leverage my diverse experience to contribute to a dynamic team in a remote Virtual Assistant or Customer Support role.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Technical / IT Skills 1-2 Years

Administration & Documentation 2-5 Years

Email Management , Calendar management, Task Organization , Data Accuracy , Executive & Administrative Support 1-2 Years

Experience highlights

Admin Assistant

International Container Terminal Services Inc · May/2023 – /

Managed daily administrative operations and maintained accurate records, reports, and documentation.
Coordinated shipments, delivery schedules, and logistics documentation to ensure smooth operations.
Prepared invoices, purchase orders, delivery receipts, and other shipping-related documents.
Communicated with clients, suppliers, drivers, and warehouse personnel regarding shipment updates and delivery concerns.
Monitored inventory records and assisted with data entry and report generation.
Sched

Data Analyst

AFNI Philippines · January/2021 – /

Collected, analyzed, and interpreted operational data to identify trends and improve business performance.
Prepared daily, weekly, and monthly reports on key performance indicators (KPIs), including service level, productivity, attendance, AHT, CSAT, and quality metrics.
Developed and maintained Excel spreadsheets, dashboards, and reports to support management decision-making.
Monitored agent and team performance, ensuring data accuracy and timely reporting.
Analyzed call center metrics to ident

Customer Support

Continuum Global Solutions · January/2020 – /

Handled inbound calls from members, healthcare providers, and pharmacies regarding health insurance benefits, eligibility, claims, and coverage.
Assisted customers with inquiries related to medical, dental, and prescription benefits while ensuring excellent customer service.
Verified member information and updated account details in accordance with HIPAA and company policies.
Explained health plan benefits, copayments, deductibles, and claim statuses clearly and accurately.
Resolved customer con

Executive Assistant

Korean Food for the Hungry International · January/2017 – /

Managed the executive's calendar, appointments, meetings, and travel arrangements to ensure efficient scheduling.
Served as the primary point of contact between executives, employees, clients, and external partners.
Prepared correspondence, reports, presentations, meeting agendas, and minutes with accuracy and professionalism.
Coordinated meetings, events, and conferences, including logistics, scheduling, and follow-up actions.
Handled confidential documents and sensitive information with the hi

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