Skills
Office and Administration > Data Entry
Less than 6 Months
Office and Administration > Email Management
Less than 6 Months
Office and Administration > Microsoft 365
2-5 Years
Canva - Graphic Design
1-2 Years
1-2 Years
Copywriting
1-2 Years
CRM management
1-2 Years
Short Form Video Editing
1-2 Years
Funnel Building
1-2 Years
Chat Support > Social Media Management
2-5 Years
Content Strategy & Planning
2-5 Years
Analytics & Performance Tracking
1-2 Years
Digital Marketing & Strategy
1-2 Years
Experience highlights
Marketing VA | Social Media Manager
The Strategy Room, LLC
·
August/2025
–
Present
Designed and deployed marketing automation workflows in GHL, systematizing CRM pipelines, triggers, and sequences to reduce manual tasks and improve lead response efficiency.
Built and launched multi-step email sequences for segmented audiences, improving lead nurturing, open rates, and accelerating pipeline conversions.
Configured full-funnel systems in GHL including landing pages, booking workflows, automated follow-up sequences, and pipeline tracking to capture and convert leads with minimal
Marketing & Media Support
iSee Technologies, Inc.
·
August/2025
–
Present
Designed and scheduled social media posts to maintain consistent online presence and audience engagement.
Created graphics, advertisements, and promotional materials to support marketing campaigns and brand visibility.
Assisted in launches, events, and project rollouts by providing creative and operational marketing support.Planned and executed newsletters and email campaigns to engage audiences and support communication goals.
Planned and executed newsletters and email campaigns to engage audie
Medical Biller
Mettle Works
·
December/2025
–
Present
Technical Support Representative
Concentrix CVG
·
May/2022
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Present
Provided technical support for Microsoft products and services, resolving software, hardware, and network issues to ensure smooth system performance and minimal user disruption.
Diagnosed and troubleshooted technical concerns by guiding users through step-by-step solutions, improving first contact resolution and issue resolution speed.
Delivered customer support via phone and chat while maintaining high service quality and ensuring clear, user-friendly communication.
Documented support cases acc
Customer Service Representative
Teleperformance Inc.
·
July/2021
–
Present
Handled high-volume phone communications with patients, assisting with insurance verification, billing concerns, and claims-related inquiries
Verified insurance details and facilitated prior authorization requests as needed
Updated and maintained electronic health records (EHR) with accurate and complete patient information
Supported medical billing processes, including claim handling and documentation review