Experienced customer service and sales professional

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Experienced customer service and sales professional with a strong background in problem-solving and technical assistance. Committed to delivering excellent customer experiences and improving satisfaction.

Skills & Experience

Skills

Good communication, problem solving, attention to detail, and resourefulness. 5-10 Years

Customer Service & Support 2-5 Years

Sales & Lead Generation research 2-5 Years

Experience highlights

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE · March/2022 – Present

- Provided exceptional customer support across phone, email, and live chat, ensuring quick and effective issue resolution.
- Resolved customer inquiries and technical concerns with a focus on enhancing satisfaction and retention.
- Applied active listening and empathy to build strong customer relationships and improve service experiences.
- Consistently met and exceeded key performance metrics, including response time, resolution rate, and customer satisfaction scores.

SALES REPRESENTATIVE

VISAYX CORPORATION · June/2015 – Present

- Generated and nurtured high-quality leads using data-driven strategies, boosting sales pipeline efficiency.
- Utilized CRM tools to track customer interactions and optimize outreach efforts.
- Conducted personalized follow-ups, leading to higher conversion rates and increased customer engagement.
- Partnered with marketing and sales teams to align strategies, ensuring smooth handoff of qualified prospects.
- Consistently achieved or exceeded sales targets through strategic relationship.

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