Skills
Microsoft 360, excel and outlook
5-10 Years
Leadership Skills, Planning a nd Organizing, critical thinking and problem solving, Teamwork & collaboration, Oral & written communication
5-10 Years
Document and File Organization
5-10 Years
Google gemini
1-2 Years
CRM Management – Using tools like SalesForce, Apollo & HubSpot
5-10 Years
Experience highlights
Service Delivery Team Leader
Acquire AI
·
November/2019
–
Present
As a Team Leader, I oversee daily operations, queue management, and workload distribution to ensure my team consistently meets target SLAs. I synthesize key performance metrics into executive reports using Microsoft 365, Gemini, and Copilot, presenting actionable insights during leadership catch up. To support my team's growth, I direct new-hire onboarding, conduct targeted coaching sessions, and guide staff through complex escalations and process updates.
Barista
Starbucks Coffee PH
·
October/2013
–
Present
Consistently met production standards for handcrafted beverages while personalizing service to meet diverse customer preferences. Drove customer satisfaction by streamlining the ordering process and ensuring 100% compliance with health, safety, and operational policies.
Data Analyst
Accenture Inc.
·
January/1990
–
Present
Experienced Data Analyst specializing in policy development, system setup, and payments for US health pharmacy. Adept at establishing standardized data entry protocols, configuring CRM workflows, and implementing quality control frameworks to optimize database integrity and operational efficiency.
