Medical Virtual Assistant

Verify patient insurance eligibility, benefits, and coverage using payer portals and phone calls.
Confirm patient financial responsibility including copays, deductibles, coinsurance, and out-of-pocket maximums.
Communicate insurance coverage, estimated patient responsibility, and payment expectations prior to services, and collect applicable copays, deductibles, coinsurance, and self-pay balances per facility policy.
Answer incoming calls and assist patients with their questions and concerns.

• Collects and enters confidential information ensuring the highest level of confidentiality in all areas.
• Escalates all calls to a Clinical Reviewer or Supervisor per guidelines.
• Maintains written documentation according to company documentation policy.
• Provides ongoing telephonic support to providers and office staffs related to Clinical Review Process.
Assists in the orientation and training of new CSRs in department procedures, protocols and administrative tasks.