Customer Success Manager

Verified

$20/hr

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Outline

Looking for Full-Time work (8 hours/day) at $20/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help aesthetic practices run cleanly behind the scenes — protocols, pricing, staff training, and client flow.

For 16 years I've built and operated a multi-branch aesthetics and wellness clinic brand, growing it from a single treatment room into a franchised network. I've written the service protocols, designed the treatment menus, set the pricing, trained the estheticians, and handled everything from client retention to franchisee onboarding.

What I can take off your plate:

Treatment menu & pricing architecture : packaging services so they sell and still hold margin
SOPs & clinical training materials :turning what your best provider does into something the whole team repeats
Client experience & retention systems : consultation scripts, follow-up cadences, membership and loyalty structures
Practice operations inventory: supplier terms, scheduling, KPI tracking

Skills & Experience

Skills

Customer service 10+ Years

Operation Management 10+ Years

Training & Development 10+ Years

Standard Operating Procedures 10+ Years

Social Media management 5-10 Years

Experience highlights

Operations Director & Head Esthetician

Skin Desyre Esthetic Corporation · September/2018 – /

Lead operations for a multi-branch aesthetics and wellness clinic brand across two provinces, including a franchised location. Built the service protocol manual covering 27 treatments, the clinical training curriculum for estheticians and franchise partners, and the tiered wholesale pricing system for a 29-SKU product line. Manage inventory and supplier terms, staff scheduling and performance, client retention programs, and franchisee onboarding.

Spa Operations Manager

Le Angelo Spa · September/2014 – Present

Managed daily clinic operations, treatment menu design, and staff training. Expanded the service line into advanced aesthetics and rebuilt pricing structure around margin and package retention.

Spa Manager

La Carmela Spa /Caremine · September/2010 – Present

Founded and ran the original wellness practice. Handled client consultations, treatment delivery, scheduling, supplier sourcing, and the first written service protocols.

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