Skills
Design > Graphic Design > Photoshop>Canva>Web Designing
5-10 Years
Experience highlights
Quality Assurance Specialist
Spring Financial
·
November/2023
–
Present
Drove service excellence by analyzing customer interactions, coaching agents, and ensuring compliance with financial protocols—resulting in reduced risks and improved customer outcomes. Provided actionable insights to leadership,
enhancing training and quality strategies.
Quality Assurance Specialist
Cactus Credit
·
April/2021
–
Present
Monitored agent-customer calls to ensure compliance with quality standards and regulations, delivered targeted coaching to enhance communication and product knowledge, and upheld customer care excellence in a risk-sensitive credit services environment.
Graphic Designer | Social Media Manager | Web Designer
Meraki Media
·
April/2019
–
Present
Created engaging graphics and responsive websites to elevate brand identity across digital and print channels. Managed social media content and campaigns, driving growth and engagement. Partnered with teams to support marketing initiatives, and optimized design strategies through performance analysis for stronger ROI.
