Skills
Coaching > Training and Development
1-2 Years
Customer Support > Customer Relationship Management
2-5 Years
Customer Support > Customer Service > Fraud detection
6 Months to 1 Year
Customer Support > Customer Service > Payment Processing
2-5 Years
Customer Support > Sales Support > Lead Generation
2-5 Years
Customer Support > Sales Support > Account Retention
1-2 Years
Experience highlights
Lead Verifier / Google researcher
Shopvidi
·
March/2024
–
Present
Conducted meticulous cross-referencing of provided leads using Google to ensure accuracy and currency of information.
Executed outbound calls for lead verification, confirming alignment with our brand offerings.
Lead Qualifier / Appointment Setter / Trainer
WorkeR
·
October/2021
–
Present
• Spearheaded outbound calling initiatives to qualify leads, effectively converting prospects into sales opportunities.
• Delivered comprehensive training to new hires, enhancing team performance and productivity.
Debt Collector
Triwave Solutions
·
August/2021
–
Present
Proactively contacted debtors with 1-30 days past due accounts to facilitate timely debt resolution and educated them on available repayment options.
Account Expert
Iqor
·
November/2020
–
Present
• Efficiently address customer billing concerns, account discrepancies, and general inquiries, ensuring a high level of satisfaction.
• Conduct effective troubleshooting to resolve technical issues swiftly.
• Execute diligent collection efforts for overdue accounts, maintaining financial integrity.
Inbound Sales Rep / CSR
The Results Companies
·
July/2019
–
Present
• Addressed customer billing issues, managed subscription inquiries, and provided general support with a focus on resolution efficiency.
• Conducted basic troubleshooting to identify and solve technical problems, enhancing customer satisfaction.
• Leveraged product knowledge to upsell services, contributing to revenue growth and customer retention.
