Virtual Assistant

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Associate Degree

English proficiency Conversational

Professional Summary

Customer Service Professional with over four years of experience supporting retail accounts at iQor, specializing in
inbound and outbound customer communications and back-office email support. Promoted to Subject Matter Expert
(SME), where I helped new hires on standard operating procedures, policies, and processes to ensure service
excellence. I also gained experience as a Real-Time Analyst (RTA), monitoring service levels, preparing reports, and
providing operational updates to leadership teams. Most recently, I worked as a Virtual Assistant and Seasonal Cold
Caller, engaging potential vehicle sellers across the United States, negotiating purchase opportunities, and securing
inventory for pre-owned vehicles.

Skills & Experience

Skills

Customer Support 2-5 Years

Communication Skills 2-5 Years

Workforce Management Less than 6 Months

CRM Systems 2-5 Years

Negotiation Less than 6 Months

Account Management; Customer Support > Sales Support > Lead Generation Less than 6 Months

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Experience highlights

Virtual Assistant – Seasonal Cold Caller Buyer Agent

Oneclick LLC · March/2026 – Present

Conducted outreach to vehicle sellers via phone, email, and messaging. Negotiated purchase terms, verified specifications, maintained CRM records, and coordinated with dealerships.

Real-Time Analyst

Walmart WFM-iQor · September/2025 – Present

Managed daily call center operations and adjusted agent schedules. Prepared performance metrics on productivity and queue performance, collaborating with team leaders.

Back-Office Email Support

Fingerhut – iQor · January/2023 – Present

Resolved complex customer inquiries via email correspondence, providing timely and accurate resolutions while maintaining service delivery standards.

Subject Matter Expert

Fingerhut – iQor · October/2023 – Present

Supported onboarding of new hires through hands-on guidance, process training, and performance coaching.

Customer Service Representative

Fingerhut – iQor · August/2021 – Present

Handled inbound and outbound interactions addressing account inquiries, billing concerns, disputes, order entries, and returns. Maintained high customer satisfaction through effective communication.

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