Customer Support/Appointment Setter/Sales

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Professional with 7 years of experience in customer service, sales, data management, insurance operations, and client support. Open to new challenges and opportunities to learn, with skills in CRM systems, data analysis, appointment setting, lead qualification, and process improvement. Detail oriented, adaptable, and committed to delivering accurate, efficient, and customer-focused solutions in fast-paced environments.

Skills & Experience

Skills

Appointment Setter 6 Months to 1 Year

Lead Qualification 6 Months to 1 Year

Customer Service Representative 5-10 Years

Client & Customer Support 6 Months to 1 Year

Crm Salesforce 6 Months to 1 Year

Experience highlights

Data Analyst - Service Delivery Unit

Resource Pro · June/2025 – Present

-Processed insurance-related tasks while ensuring accuracy, quality, and compliance.
-Analyzed workflows, resolved issues, and supported reporting and audit activities.
-Collaborated with clients and assisted with SOP documentation, training, and onboarding.

Client Support Specialist

SMA Support Services · August/2025 – Present

-Managed inbound, outbound calls and live chat and emails to qualify leads and schedule appointments.
-Resolved client inquiries and warranty concerns while delivering excellent customer support.
-Maintained accurate CRM records and collaborated with internal teams to ensure timely follow-ups and client satisfaction.

Customer Service Representative / Sales Specialist

Quantrics Enterprises · April/2019 – Present

-Resolved customer inquiries, complaints, and technical issues to ensure a positive customer experience.
-Identified upselling and cross-selling opportunities based on customer needs.
-Maintained accurate customer records and consistently met service and sales performance goals.

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