Medical VA | Customer Service Representative

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Dedicated and compassionate professional with expertise in customer service and medical virtual assistance.

Skills & Experience

Skills

BPO- customer service representative 2-5 Years

Medical Virtual assistant 1-2 Years

Knowledge with CRM such as Applied Epic 1-2 Years

Adaptability 5-10 Years

Communication 5-10 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 5-10 Years

Decision making 5-10 Years

- Customer Service 5-10 Years

CRM Systems 5-10 Years

Medical Administrative Support 2-5 Years

• Time Management 5-10 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Virtual Administrative Medical Assistant

Medspecialized, Inc. · May/2023 – Present

- Respond to inbound calls from patients, caregivers, and healthcare professionals
- Resolve complaints and escalate complex concerns to relevant teams
- Make outbound calls to the patient, pharmacy, and insurance
- Forward notes to prescribers
- Collaborate with internal teams (clinical, scheduling, billing) to resolve patient inquiries
- Document patient interactions, issues, and resolutions in our CRM system

Virtual Administrative Medical Assistant

Medspecialized Inc. · May/2023 – Present

Handled inbound/outbound calls from patients and healthcare professionals. Resolved complaints and collaborated with clinical, scheduling, and billing teams. Documented interactions in CRM system.

Customer Service Representative

iPloy Staffing Solutions · January/2019 – Present

- Respond to patient calls, emails, and chats in a timely manner.
- Provide product information and resolve patient complaints regarding DME product
- Process orders and coordinate with logistics teams to ensure timely delivery
- Collaborate with internal teams to resolve complex patient issues
- Document patient interactions, issues, and resolutions in our CRM system

Customer Service Representative

Sykes Asia Inc. · January/2017 – Present

Respond to our customer calls regarding telco services (mobile)
- Provide information on plans, pricing, and promotions
- Troubleshoot technical issues, resolve billing and account inquiries
- Meet sales target by offering relevant telco products and services

Customer Service Representative

Qualfon Philippines · September/2014 – Present

- Respond to our customer calls regarding telco services (mobile)
- Provide information on plans, pricing, and promotions
- Troubleshoot technical issues, resolve billing and account inquiries
- Meet sales target by offering relevant telco products and services

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