Skills
Order Entry / Customer Service
2-5 Years
Customer Support ( EMAIL / VOICE)
5-10 Years
Client & Customer Support
5-10 Years
Data & Record Management
2-5 Years
Admin & Office Support
5-10 Years
Experience highlights
Business Virtual Assistant
Pineapple VA
·
March/2023
–
Present
Managed a shared Outlook inbox and handled customer inquiries regarding orders, shipping, pricing, refunds, and product availability. Coordinated with internal departments, resolved customer concerns, processed claims, and provided timely updates through phone and email.
Real Estate Customer Support
Robert Slack LLC
·
November/2023
–
Present
Made outbound sales calls to prospective clients, qualified leads, presented tailored solutions, and coordinated appointments between clients and real estate professionals. Maintained client records, tracked follow-ups, and ensured a smooth customer experience throughout the sales process.
Sales Development Representative
Aspire Educational Services
·
July/2020
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Present
Conducted outbound outreach to public and charter schools through phone, email, and LinkedIn to introduce company services. Researched and qualified leads, maintained accurate records, managed follow-ups, and built professional relationships with decision-makers to support business development.
Medical Customer Support Specialist
Continuum
·
April/2019
–
Present
Handled high-volume inbound calls, assisting patients with prescription inquiries, medication refills, claims, and COVID-19 vaccination scheduling. Maintained accurate records, coordinated with pharmacies, and delivered compassionate customer service while resolving issues efficiently.
Senior Customer Service Agent
VXI Global Inc
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November/2016
–
Present
Provided customer support for billing, account inquiries, and telecommunications services through inbound calls. Researched billing concerns, explained account changes, recommended relevant service promotions, and maintained accurate customer records while delivering excellent customer service.
