General Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Ability to think critically, analyzing challenging situations, identifying root causes. I excel in communication. Adaptable and seek growth.

Skills & Experience

Experience highlights

General VA

Private Company · April/2023 – Present

• Managed email tickets, live chat, and calls (inbound & outbound).
• Performed data entry and maintained accurate CRM records.
• Handled email communication and administrative tasks.

Chat/Email Support

Alorica · January/2020 – Present

• Supported U.S.-based customers via chat and email in a fast-paced, high-volume environment
• Resolved account, billing, and order inquiries.
• Maintained high customer satisfaction scores through clear communication and problem-solving
• Worked with team members and handled escalated cases to resolve issues on time
• Consistently met QA standards, productivity goals, and service metrics
• Worked effectively in both onsite and remote setups

Chat Support Trainer

Sutherland Global Services · May/2017 – Present

• Delivered product and customer support training to new and existing chat agents
• Coached agents on communication, customer handling, quality standards, and process compliance
• Monitored agent performance and gave feedback to improve customer experience and efficiency
• Supported management in maintaining productivity and continuous improvement

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