Dispatcher | CSR | Appointment Setter

Verified

$12/hr

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Outline

Looking for Full-Time work (8 hours/day) at $12/hour

Associate Degree

English proficiency Fluent

Professional Summary

5 yrs Sales Experience in person. Certified Service Titan Dispatcher Commander Level. Detail-oriented and highly organized Dispatch Specialist with ex

Skills & Experience

Skills

customer service representative 2-5 Years

Customer Service/Dispatcher 2-5 Years

Service Titan Certified/ Service Dispatcher for HVAC PLUMBING ELECTRICAL GARAGE DOORS/ PRODUCT SPECIFICS TRAINER FOR A SMARTHOME COMPANY 2-5 Years

Quickbooks Less than 6 Months

Go High Level Less than 6 Months

Salesforce Administrator Less than 6 Months

Experience highlights

Dispatcher

WireNut HVAC , Plumbing ,Drains and Electrical · May/2023 – Present

Dispatch and schedule HVAC and Plumbing technicians using ServiceTitan, ensuring efficient routing and workload distribution
• Manage sold jobs, job assignments, reschedules, and same-day service adjustments
• Handle late arrival notifications, appointment confirmations, and customer updates via phone, SMS, and email
• Perform technician confirmations and monitor job status through ServiceTitan dashboards
• Manage high-volume inbound and outbound calls for the dispatch department
• Review previ

Dispatcher

EverPro · September/2021 – Present

Certified Service Titan Dispatcher Commander Level.
Managed and optimized technician schedules using ServiceTitan and other CRM improving response time by 20%.
Coordinated appointments and service requests, reducing scheduling errors by 30%.
Provided email and chat support, maintaining a 95% customer satisfaction rating.
Reclassified calls efficiently to enhance operational flow and service prioritization.

Senior Process Executives

Infosys BPM · August/2019 – Present

Handled financial transactions and account management with 99% accuracy.
Conducted detailed data analysis, reducing processing errors by 25%.
Assisted in back-office operations, improving workflow efficiency by 15%.

Senior Travel Associate

IGT Solution · April/2018 – Present

Managed travel bookings and customer queries, achieving an 85% resolution rate on the first contact.
Provided expert assistance in CRM, optimizing customer interactions and retention.
Maintained high compliance standards, reducing booking errors by 20%.

Loan Originator

ARB Call Facilities Inc · October/2017 – Present

Processed loan applications with 98% accuracy, ensuring smooth approval processes.
Assisted clients with loan inquiries and documentation, improving client experience ratings.
Conducted risk assessments to enhance financial decision-making.

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