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Michael M.

Virtual Assistant/Appointment setter/DM setter

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

I aim to leverage my years of experience as a virtual assistant in an appointment setting(cold
calling/DM setting) role, training, operations support, and team leadership to enhance my
organizational skills in a dynamic team, fostering both business growth and personal
development.

Skills & Experience

Skills

Cold-calling > Appointment Setting 1-2 Years
Email Management 1-2 Years
Calendar Management 1-2 Years

Experience highlights

Appointment Setter
CleanBizNetwork · May/2020 – Present
●Managing calendars, coordinating schedules, and ensuring all
parties are aware of meeting times and locations.
●Communicating clearly and professionally with clients, prospects, and internal teams to
gather information, confirm appointments, and address any questions or concerns.
●Meticulously track appointments, maintain detailed records, and ensure all information is
updated and readily available.
●Proactively follow up with clients and prospects to confirm appointments.
Technical Support Specialist
ALORICA CORP. (BPO) · December/2016 – Present
● Respond to customer inquiries via phone, email, and chat, diagnosing and resolving technical
issues related to our products and services.
● Identify the root cause of technical issues, utilizing my technical expertise and problem-
solving skills to provide effective solutions.
●Maintain detailed records of customer interactions, technical issues, and resolutions to
improve efficiency and knowledge sharing.
●Continuously learn and stay informed about our products and services, including
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