Skills
Dashboard | Report Development
5-10 Years
Forecasting and Scheduling
10+ Years
Report & Template Preparation
10+ Years
Capacity Planning & Workforce Scheduling
10+ Years
Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance.
10+ Years
Experience highlights
Capacity Planner
Canva
·
September/2024
–
Present
Managed workforce capacity planning by translating demand forecasts and business requirements into short- and long-term staffing plans. Analyzed workload, productivity, shrinkage, attrition, and hiring assumptions to identify capacity gaps and risks. Developed scenario models, dashboards, and management reports to support headcount and resource-allocation decisions. Partnered with operations, finance, recruitment, and other stakeholders to align hiring plans and staffing strategies
Workforce Management and Business Analytics Head
Converge ICT
·
January/2021
–
Present
Led Workforce Management and Business Analytics, covering forecasting, capacity planning, scheduling, real-time operations, and reporting. Managed WFM and analytics teams while partnering with senior leaders on staffing, resource allocation, performance improvement, and business decisions.
