Aspiring Virtual Assistant | Quality Assurance Expert

Verified

$4/hr

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Outline

Looking for Part-Time work (6 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I bring a unique blend of skills and insights to the virtual assistant role. My background has equipped me to be detail-oriented and quality-driven.

Skills & Experience

Skills

Office and Administration > Data Entry 1-2 Years

Office and Administration > Quality Assurance 2-5 Years

Time Management 2-5 Years

Microsoft excel proficient 1-2 Years

Graphic design using canva 1-2 Years

Experience highlights

Quality Assurance Officer

Office Partners 360 · September/2023 – /

● Conduct regular audits of order placements, invoicing, and fulfillment processes to ensure adherence to established standards.
● Analyze errors and discrepancies in transaction processes, identifying root causes and recommending corrective actions.
● Deliver clear and constructive feedback to internal teams regarding performance issues and quality expectations.
● Create and maintain detailed records of QA audits, reports, and corrective actions to ensure transparency and accountability.

Customer Service Representative

Office Partners 360 · October/2022 – Present

● Purchasing Administrator for a B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem.
● Communicating with customers/suppliers via phone and chat
● Resolving inquiries/requests
● Developing and maintaining accurate files
● Ensuring requests are handled in an appropriate and timely manner
● Utilize various client-based tools and applications for customer management and
servicing

Quality Assurance - POC

TechMahindra · July/2021 – Present

• Non-voice Customs Brokerage Quality Assurance for United Parcel Service (UPS)
• Monitor each validator's processed shipments to assess attitude, technical accuracy and
performance
• Developed team communications and information especially for touch base meetings
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Carried out day-to-day duties accurately and efficiently
• Managed 81 audits per day

Associate Customer Support

TechMahindra · June/2020 – Present

• Non-voice Customs Brokerage Validator for United Parcel Service (UPS)
• Prepared and processed import and export documentation according to customs
regulations, laws or procedures
• Reviewed international and domestic invoices for air cargo shipments
• Followed SOPs with all customer account actions and data management to keep
consistent service levels
• Accomplished 50 to 60 shipments per day

Technical Support Representative

Concentrix · January/2019 – Present

• Called for American Telco and Internet Service Provider (Comcast)
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular,
landlines and Smart TVs

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