Skills
SEO > Content Management
6 Months to 1 Year
Customer Service Excellence
1-2 Years
Strong Communication
1-2 Years
Effective Problem-Solving Skills
1-2 Years
Team Collaboration Skills
1-2 Years
Experience highlights
Content Moderator
Alorica
·
January/2023
–
Present
As a Content Moderator, I ensured a safe user experience by mitigating harmful content and protecting brand reputation. My role involved monitoring and moderating user-generated content to comply with guidelines, preventing scams, illegal material, and other harmful content.
Customer Service Representative
Teleperformance
·
September/2021
–
Present
In this role, I was the initial contact for customer inquiries about products and services. I managed messages and chats, processed payments and returns, provided detailed information, resolved issues, and handled customer accounts. Additionally, I generated sales leads, identified customer needs, and ensured satisfaction through effective service.
