Skills
Customer Support > Chat Support
1-2 Years
Customer Support > Ecommerce > Amazon?
1-2 Years
Leadership
1-2 Years
E-Commerce Platforms
1-2 Years
Critical Thinking
2-5 Years
Teamwork
2-5 Years
Public Relations
1-2 Years
Effective Communication
2-5 Years
Market Research
1-2 Years
- Customer Service
2-5 Years
● Project Management
1-2 Years
• Time Management
2-5 Years
Experience highlights
Customer Service Associate
Amazon
·
January/2023
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Present
Reduced customer wait time by 2 minutes via new call routing system. Reduced return incidents by 30% through proactive communication. Trained on e-commerce platforms for faster service delivery.
Customer Service Representative
Concentrix
·
January/2021
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Present
Delivered high-quality customer support via phone. Resolved connecting issues, account queries, and policy clarifications for leading e-commerce platform.
