Training & Admin Officer

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With over two decades of experience in customer service, training, and operations.

Skills & Experience

Skills

Customer Service Supervisor, Training Supervisor, Project Manager, Business Process Analyst, Consultant, Data Controller, Service Manager 10+ Years

Experience highlights

HR Training Supervisor

Mandaue Foam Industries, Inc. · April/2024 – /

• Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Identifies and incorporates best practices and lessons learned into program plans.
• Develops learning activities, audio-visual materials, instructor guides, and lesson plans.
• Makes assessments of the effectiveness of training in terms of employee accomplishments and performance.

Self-Employed

Autodynamix · January/2022 – Present

• Source, evaluate, and acquire used and second-hand cars for resale, consistently meeting customer demands and preferences.
• Negotiate and finalize sales agreements, ensuring customer satisfaction and repeat business.
• Identify surplus car parts and accessories for resale, leveraging market trends and demand analysis.
• Provide personalized services, addressing customer inquiries and concerns to ensure a positive buying experience.

Service Manager

Autocentral Inc. - Subaru Cebu · April/2021 – Present

• Provide support to the customer post-sale by handling inquiries, following up with them after they receive their vehicles to ensure satisfaction, and fostering a positive overall experience to encourage customer loyalty.
• Implement and enforce safety guidelines and procedures to maintain a safe working environment for employees and customers.
• Oversee the day-to-day operations of the service department, ensuring workflow and productivity are optimized.

Consultant

RC Wheels Corporations · September/2019 – Present

• Work closely with high-level management to create strategic brand positioning and develop actionable marketing plans with key performance indicators.
• Organized and assisted the client with various requirements including employee performance appraisal, standard operating procedures, business contingencies, safety and security measures, and the company’s code of conduct.

Contact Center Supervisor

Visayan Electric Company, Inc. · October/2017 – Present

• Lead and supervise a high-performing team of contact center agents, providing guidance and direction.
• Design and implement social media strategy to align with business goals.
• Monitor and evaluate individual and team performance through key performance indicators (KPI) and quality metrics.
• Address customer escalations and complex inquiries, ensuring timely and satisfactory resolutions.

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